FAQs

1. How long does it take to process my order?
Orders are typically processed within 1–3 business days. Orders placed after 5:00 PM (Los Angeles Time) may be processed on the next business day.

2. How long does shipping take?
Once your order has been shipped, delivery usually takes 7–12 business days depending on your location.

3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders with no minimum purchase required.

4. Will I receive a tracking number?
Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your package.

5. What payment methods do you accept?
We accept a variety of secure payment options, including Shop Pay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

6. Can I cancel my order?
Orders can only be canceled within a short time after they are placed. Once an order has been processed or shipped, it can no longer be canceled.

7. What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, and returned in their original condition with all tags and packaging.

8. Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item received is damaged or incorrect.

9. How will I receive my refund?
Approved refunds are issued to your original payment method.

10. How long does it take to receive my refund?
Once your return is approved, refunds are processed within 5–10 business days. Your bank or payment provider may take additional time to post the refund.

11. What should I do if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will work quickly to resolve the issue.

12. What if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time or appears lost, please contact our support team and we will assist you.

13. How can I contact customer support?
You can reach us using the details below:

Email: support@avexa.shop
Phone: +1 (678) 487-7646

Business Hours: 9:00 AM – 6:00 PM (Los Angeles Time)

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Avexa