Refund policy

At Avexa, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as simple and transparent as possible.

Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a return, items must meet the following conditions:

  • Must be unused, unworn, and unwashed

  • Must be returned in the original packaging with all tags attached

  • Must be in the same condition as received

We reserve the right to refuse returns that do not meet these requirements.

Return Process
To initiate a return, please contact our customer support team at support@avexa.shop with your order number and reason for return. Once your request is reviewed and approved, you will receive return instructions.

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as Avexa is not responsible for lost or undelivered return packages.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can resolve the issue quickly. In such cases, we will cover the return shipping or offer a replacement if available.

Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method.

Refund Processing Time
Refunds are typically processed within 5–10 business days after approval. Please note that your bank or payment provider may take additional time to post the refund to your account.

Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend:

  1. Checking your bank account again

  2. Contacting your credit card company

  3. Reaching out to your bank

If you have completed these steps and still have not received your refund, please contact us for assistance.

Non-Returnable Items
The following items are not eligible for return:

  • Items that have been worn, washed, or altered

  • Items returned without original packaging or tags

  • Items damaged due to misuse or improper handling

Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, we recommend placing a new order and returning the original item for a refund.

Order Cancellations
Orders can only be canceled within a short period after placement before processing begins. Once an order has been processed or shipped, it cannot be canceled.

Shipping Costs

  • Original shipping fees (if applicable) are non-refundable

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

If you have any questions or need assistance, please don’t hesitate to contact us at support@avexa.shop. Our support team is available to help during business hours.

—
Avexa Customer Support Team